Terms of Service (Terms and Conditions)

In booking on a Comply Guru Blended Training Course, you confirm that you are accepting Comply Guru’s offer to attend one of our events and in doing so confirm you fully accept 100% of Comply Guru’s Terms of Service. As a result, your place is treated as confirmed on our training event.

A welcome email will be sent out with important details regarding the course event including venue and other important information.

Each Learner is only provided access to the online training modules once full payment has been received. In the case of blended courses, online course access is granted a maximum of 4 weeks in advance for Internal Auditor courses and a maximum of 6 weeks in advance for Lead Auditor courses, provided the above condition has been met regarding full payment.

All online modules must be successfully completed by the required deadline in advance of the blended course scheduled start date.

In booking on a Comply Guru Online Course, you confirm that you fully accept 100% of Comply Guru’s Terms of Service.

Each Learner is only provided access to the online training modules once full payment has been received. In the case of blended courses, separate policies may apply.

For an online course that is not part of a Blended course, course access is granted for 90 days only from the date of purchase.

All public course fees are payable in full at the time of booking.

If availing of a discount that is offered for advance purchase, that discount is offered on the basis of full online payment being made at the time of booking and for confirmation you fully accept our terms and conditions.

If you elect to pay by invoice, the advance discount may not be available (as exclusive to online payments), however we do offer discounts for those wishing to pay by invoice, in line with certain booking periods in return for full acceptance of our terms and conditions including payment terms. Please contact a member of our team to discuss further on (061) 529100 or email sales@complyguru.ie

In all cases, payment for public/open blended training courses is required in advance of the event. Comply Guru will not accept payment terms in excess of net 30 days maximum. Net 30 days is the maximum payment terms we will accept – provided that the 30 day term will see payment receipted at least 7 working days in advance of the training event start date. It is the responsibility of those either booking or coordinating the booking of a Learner (s) on one of our courses to ensure this is communicated and reflected in either the Purchase Order (PO) or payment terms applied to the booking.

It is Comply Guru policy to issue a proposal or quotation for online, in-house and/or tailored course requests. Where a proposal for an onsite, in-house or tailored course has been accepted in writing by a client, a contract must be signed by an authorised signatory (s) and returned to Comply Guru accompanied by 50% of the fee. The remaining balance plus any expenses (if charged) are billed separately (post-training) and are due within 30 working days from invoice date.

For International Assignments outside of the UK/Ireland, 75% of delivery fees may be requested in advance in line with terms outlined and sufficiently well in advance of any scheduled travel to ensure planned delivery dates are not affected. As a guideline for international assignment, payment should be received by Comply Guru a minimum of 21 days in advance of scheduled departure date.

For cancellation the following charges apply:

– Individual Learners canceling with 30 days or more notice will receive a full refund* provided they have not used any of online license (s) provided. If the online license has been activated, no refund is available.

– Cancellations within 30 days will forfeit the full training fee unless alternative arrangements are agreed by both the Learner and Comply Guru (case by case basis)

– Individual learner’s that fail to show for a course are not eligible for refunds or substitutions.

*Where a learner is requesting cancellation in advance of 30 days and where payment was made via card payment, 10% of the fee will be deducted for service charges & administration costs.

Postponement or Cancellation by Comply Guru

The public blended training schedule is subject to change without notice. In the event of postponement or cancellation by Comply Guru, we will contact you to either offer you a place on an alternative course date (s).

All refunds will be issued by Electronic Funds Transfer or returned to the same card used for payment (for credit cards) within 15 working days.

Once dates for the training have been agreed between Comply Guru and a client, the dates become firm and are not changeable unless by mutual consent. Requests to change the delivery dates for an onsite, in-house and/or tailored course delivery within the 30 day period (from the Start Date) will be reviewed on a case by case basis, having given due consideration to Instructor schedules, the notice period given etc. Where Comply Guru incurs costs or losses as a result of a change in delivery dates requested by a client or in the event of cancellation within the 30 day period, there will be cancellation and/or change fees due to Comply Guru.

Cancellations or date change requests in advance of 30 days incur no penalty. Cancellations or date change requests within 21-30 days would incur a 50% penalty, and cancellations or date change requests within 21 days would incur a 100% penalty of fees due, unless otherwise agreed between the parties in writing.

The preferred method of payment for public training is debit/credit card or electronic funds transfer (EFT) for online bookings.

We using 128-bit encrypted connection to protect any payments made on our website with SSL.

For in-house/tailored training, payments by electronic funds transfer may be subject to bank charges. When using the electronic funds transfer payment method, please ensure the fee submitted is net of charges.

Comply Guru reserves the right to charge a late payment fee in the event training fees are not paid in line with Comply Guru terms of service, unless otherwise agree by both parties. If Comply Guru’s terms of service are not met, Comply Guru is entitled to cancel any discount offered and requested full fee payment for the course, plus late payment fees and/or any costs associated with chasing late payments. This may include debt collection or legal fees plus interest being charged on late payments.

Where the Learner attends a CQI and IRCA certified training course and the learner is found to not meet the CQI and IRCA prior learning criteria, we reserve the right to refuse entry to the program and/or issue the learner a CQI-IRCA attendance certificate as the learner does not fulfill the CQI and IRCA prior learning requirements.

A substitute Learner may attend a blended training course in place of an original Learner provided the original Learner has not already used the online license element; they meet the prior learning requirements; and there is sufficient time available for the substitute Learner to complete the online modules by the required date (in advance of the scheduled course start).

Where an additional online license is required for the Substitute, additional fees will apply (i.e. 50% of the course fee).

Comply Guru reserves the right not to allow a substitute Learner on a class where prior knowledge is required and where the substitute Learner has not satisfactorily met the prior knowledge requirements in full.

A Learner may transfer to another class at no additional cost provided a minimum of 30 days notice has been provided to Comply Guru in writing. All transfer requests less than 30 days will be considered on a case by case basis. However where the transfer request affects the viability of a class, Comply Guru reserves the right to deny the request and the Learner will forfeit the training fee (when less than 30 days notice is provided). This policy does not affect the organization and/or Learner’s right to nominate a substitute person subject to the conditions set out for Substitutes being met in full.

Comply Guru will confirm a course by category with the following minimum notice periods:

Lead Auditor Courses – 21 days in advance

Internal Auditor Courses – 14 days in advance

Comply Guru accept no liability for any fees/costs associated with postponing, cancelling or making changes to our schedule. Learners are recommended to only consider purchasing any flights, hotels or other arrangements once the course status has been confirmed. Comply Guru will confirm a course status as soon as we are in a position to do so however in providing open/public training, the status of courses may change subject circumstances such as insufficient registrations or cancellations received or extraordinary reasons. We will make every effort to promptly advise all affected by the change (those booked on the course) as soon as any changes may be made.

On public courses, each blended course includes refreshments & lunch.

On public courses, a location is subject to change up to 14 days in advance of a class start date, but this is extremely rare and such a change would only be for circumstances outside of our control. Only 14 days in advance will a location/training venue be confirmed. All confirmed Learners will be issued notification in writing upon confirmation of a location/training venue for their chosen course.

Attendees are responsible for arrangements for their own travel. Comply Guru do not accept any liability for accommodation and travel for a Learner in the event of cancellation or postponement.

A person is entitled to resit an examination only once and this must be within 6 months from the original course finish date. Any person who is unsuccessful in the initial written examination can request examination feedback and support from Comply Guru.

There is no fee associated with examination resits where the Learner attends the examination resit at a scheduled Comply Guru training event. In all cases, advance arrangements need to be in place before any examination resit is confirmed & accepted by Comply Guru.

Additional fees will apply where examination resits incur additional admin & costs for Comply Guru. This will be discussed on a case-by-case basis with each Learner and/or Client.

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