Module 1: Introduction to ISO/IEC 17025:2017

In this module, an overview of the standard will be provided including coverage of the structure, scope, purpose and benefits of ISO/IEC 17025:2017. We will also explore some of the key concepts that underpin the standard including: Relationship to ISO 9001:2015, PDCA Cycle, Process Approach and Risk Based Thinking.

Module 2: General and Structural Requirements

In this module, we will explore the requirements for ensuring that the laboratory performs its work in an impartial and confidential manner. We will also explore the requirements for establishing and defining the laboratories organization and management structure.

Module 3: Resource Requirements

In this module, we will explore the requirements for ensuring that the personnel, facilities, equipment, systems and support services that are required by the laboratory to perform its activities are available.

Module 4: Process Requirements – Pre-Testing and Testing

In this module, we will explore the requirements for reviewing requests, tenders and contracts, method selection, sampling, technical records and considerations for handling of test or calibration items on receipt at the laboratory.

Module 5: Process Requirements – Post Testing

In this module, we will explore how the laboratory ensures the validity of its results and the specific requirements related to reporting of results. The requirements for managing customer complaints and handling of non-conforming work will also be explored.

Module 6: Management System Requirements

In this module, we will explore the requirements related to the laboratories management system including the specific requirements for managing documentation, addressing risks and opportunities, conducting internal audits and management reviews, implementing corrective actions and demonstrating improvement.