Module 0 - Course Introduction

In this module, an introduction to the course will be provided. This includes important information regarding the course content & learning objectives, duration, assessment methodology & how to successfully complete the course.

Module 1 - Introduction to ISO 9001:2015

In this module an introduction to ISO 9001:2015 will be provided including coverage of the purpose, structure and benefits of ISO 9001:2015.

Module 2 - Key Concepts of ISO 9001:2015

In this module we will explore the key concepts that underpin ISO 9001:2015 including Risk Based Thinking, Process Approach and the Plan-Do-Check-Act Cycle.

Module 3 - Principles of Quality Management

In this module we will explore principles of Quality Management as defined by ISO 9000:2015 Quality Management System’s Fundamentals and Vocabulary, and their relationship with ISO 9001:2015.

Module 4 - Context of the Organization

In this module we will explore how the organization evaluates the context or environment in which it operates and establishes its QMS based on its context.

Module 5 - Leadership & Planning

In this module we will explore how Top Management demonstrates Leadership and commitment with respect to the QMS. We will also review the specific requirements for addressing risks and opportunities, quality objectives and managing changes to the QMS.

Module 6 - Support

In this module we will explore the resources and other supporting structures that are required to establish, implement, maintain and continually improve the QMS.

Module 7 - Operation

In this module we will explore the requirements related to delivering the organizations product or service. The module will cover the full life-cycle of the product or service including pre-sales, sales, delivery and post-delivery activities.

Module 8 - Performance & Improvement

In this module we will explore the Performance Evaluation requirements and how the organization can continually improve the performance of the organization’s QMS.